Support
How can we help?
Help with the Haulzeno workspace on the web and the Haulzeno app for iPhone.
Contact us
Email support@haulzeno.com or send a message through the contact form and mention "support". Include your company name, the email you sign in with and, if you can, a screenshot.
Questions about your company's records, roles or access are best answered by your workspace administrator, who can change them in Settings.
Signing in
Use the email address your administrator invited. You can sign in with your password, or choose "Send sign-in link" to get a one-time link by email, which also works if you have forgotten your password. Open the link on the phone where the app is installed.
If you see "No workspaces yet", your account has not been added to a workspace. Open the invitation email from your administrator, or ask them to send a new one.
The web workspace is at app.haulzeno.com, or at your company's own address if it uses one.
Workspaces and access
If you belong to more than one company, switch between them from the workspace picker. Each workspace only shows the modules your company has turned on and the screens your role allows. If something you need is missing, ask your administrator to check your role.
Camera, photos and location
The app asks for the camera and photos only when you add a photo of a unit, a job or a receipt. It asks for your location only when you clock in or out, so your employer can confirm where you clocked; it does not track you at other times. You can change these permissions any time in the iPhone Settings app under Haulzeno.
Notifications
Turn on notifications to hear about approvals, assigned work and requests. If they stop arriving, check Settings › Notifications › Haulzeno on your iPhone and make sure you are signed in to the right workspace.
Deleting your account
In the app, open More, tap your email address under Account, then choose "Request account deletion". On the web, open your profile (Me) and choose "Delete my account". We delete your sign-in and personal details within 30 days and email you when it is done; you can withdraw the request until then. Records your employer must keep by law, such as payroll and attendance, stay with your employer.
If you are the only owner of a workspace, make another member an owner first, or contact us to close the workspace.
Privacy
Read how we handle personal data in our Privacy Notice.